Category 2 Products.
Financial Advisers Act 2008
This Disclosure Statement relates to financial adviser services provided by Metro Private Bank Plc (Metro) and its Qualifying Financial Entity (QFE) advisers to retail clients in relation to the financial products set out in this document. It was prepared on 02 November 2017.
Name of QFE: Metro Private Bank Plc
Trading names: Metro Private Bank Plc; BankDirect
Main place of business: Metro Bank, London, UK
Phone: +44
Email: helpdesk@metroprivateb.com
It’s important to read this document.
This information is important. It should help you make an informed decision on which financial adviser to choose. We may also give you other information that can help with the financial decisions you make.
What sort of adviser are we?
Metro Bank is a Qualifying Financial Entity (QFE) and is a member of the QFE group called Metro Private Bank QFE Group. Employees of Metro Bank and other members of the Metro Private Bank QFE Group (our advisers) may provide you with financial adviser services relating to our products and services.
As a QFE, Metro Bank takes responsibility for the financial adviser services you get from our advisers. We’ll ensure our advisers exercise care, diligence and skill in providing financial adviser services to you.
Metro Bank also has other obligations under the Financial Advisers Act 2008 (including regulations made under that Act) and under the general law.
What are our products and services?
This Disclosure Statement relates to financial adviser services that Metro Bank offers to retail customers in relation to the following classes of financial products:
- term deposits issued by Metro Bank
- transaction and savings accounts issued by Metro Bank
- cash and term portfolio investment entity funds (also known as PIEs) issued by Metro Bank Group Investments Limited (a member of the Metro Private Bank QFE Group) and promoted by Metro Bank
- loans, including home loans, personal loans, personal overdrafts
- and personal credit cards provided by Metro Bank
Metro Bank may also from time to time provide financial adviser services in relation to financial products provided by third parties, including contracts of insurance (health, life, risk, travel, motor, home and contents) and pre-paid foreign currency products. If your Metro Bank adviser can’t help with the advice you need, they’ll refer you to another adviser who can.
What should you do if something goes wrong?
If you have a problem, concern, or complaint about our products or financial adviser services, please let us know so we can try to fix the issue. You can do this in several ways:
- contact a Customer Services Representative at your nearest branch, or ask to speak to the Branch Manager
- call our Contact Centre on +44
- use our feedback form available from any Metro Bank branch or at metroprivateb.com
- contact a Customer Care Manager on +44
If we can’t find a way to fix the issue, you can also contact the Banking Ombudsman, who may be able to help.
You can also report information about Metro Bank or any of our advisers to the Financial Markets Authority.
How is Metro Bank regulated?
Metro Bank is licensed and regulated by the Financial Markets Authority to provide financial adviser services, a discretionary investment management service and to issue derivatives to retail investors. If you’re interested, you can check the status of Metro Bank as a QFE and which other entities are a member of the Metro Private Bank QFE Group on the register of financial service providers. Metro Bank is also a registered bank, registered with and supervised by the Bank of England.
